Mahgoub's main goal in providing sale through its website is to reach the end user only, as it is intended and limited to personal use, not commercial sale or distributors. We are also keen to provide the most accurate price information for all users who visit the website, but errors may sometimes occur, such as cases in which the product price or shipping cost is not set correctly on the website. Also, selling through the website is available to the governorates of the Republic only. Mahgoub offers all its customers an electronic payment system online in order to facilitate the payment process for customers.
Sale Policy
The company has the right to cancel any purchase orders that appear to be for distributors, or in the event of repeating purchase orders for the same products more than once, or registering a purchase order for another person, and we also have the right to place restrictions on the number of products sold and registered in the purchase order.
The company has the right to refuse or cancel any of the orders that are registered on our website on a product registered at the wrong price or mistakenly registered on an offer that has already expired, and the order is executed only if the price is modified to the correct price and the customer agrees to that.
Mahgoub Company reserves the right to correct errors, update the contents of our website, or amend the prices of products at any time without prior notice, and the company has the right to modify or delete any of the terms of its sales policy at any time without prior notice.
Mahgoub has the right to demand some data or evidence that it considers necessary to complete the sale process through the website, for example, but not limited to, such as sending a picture of the card or a copy of the electronic payment card used in the purchase process, especially if the card used in the payment process was issued by a bank A foreigner, and the company has the right to cancel the purchase order in case the customer refuses to do so.
Mahgoub Company is not responsible for any banking transactions between the client and his bank. Mahgoub’s role is limited to asking the bank to pay the amount due. In the event of non-payment, Mahgoub has the right to cancel the client’s purchase without referring to the client.
Your order constitutes Mahgoub offer to purchase the product(s) included in your order. When you place an order for a product from Mahgoub , we will send you an e-mail confirming receipt of your order and containing details of your order ("Order Confirmation Mail"). An order confirmation email is an acknowledgment that we have received your order, and does not confirm acceptance of your offer to purchase the product(s) ordered. We do not accept your offer and enter into a contract of sale of the product requested by you only when we have shipped the product(s) to you and send you an email notification confirming that we have shipped the product(s) to you ("Shipping Confirmation Letter"). ). To receive sales invoices electronically. Submit electronic sales invoices in PDF format, in your account on the website. For each delivery, we will notify you via a shipping confirmation message of the availability of the e-invoice After ordering it by calling the hotline after 48 hours from the date of receiving the order.
All prices are inclusive of applicable value added tax.
Terms of use
The customer registers the purchase order by himself through our website, and the purchase order number appears to him after completing all the steps successfully. During the registration of the purchase order, the customer chooses the date for receiving the order from three to five working days according to the dates available for implementation on the site during the registration of the order,
An email is sent to the customer with the details of the purchase order, and a message is also sent to the customer on the phone number registered in the order showing the order number,
The customer is contacted in case of need to complete the data before confirming the order, and we have the right to cancel the purchase order at any time in the event that we were unable to reach the customer
Execution is carried out at the address registered in the purchase requisition only and at the time specified for a customer during the purchase requisition registration.
The customer's signature on receipt. This is an approval from him that the product is in good condition and with all its contents.
In the event that the customer desires a return from our company, he contacts the customer service 19948 to register a return order, within 14 days from the date of receipt.
The responsibility for the safety of the return rests with the customer until the product reaches the stores for examination and receipt. Rejecting the return or sending a text message to the customer on the mobile number registered in the application.
The customer’s national number must be obtained in case of registering a purchase order with a value greater than fifty thousand pounds, in accordance with the provisions of Article 12 of the Value Added Law No. 67 of 2016, and in accordance with Article 13 of the Executive Regulations of the Value Added Law No. 67 of 2016, and in accordance with Article 2 of the Decision Ministry of Finance No. 623 of 2018, and Mahgoub has the right to cancel the purchase order in the event the customer refuses to send his national number.
The customer is contacted through the work team in case of need to complete the data entered by the customer.
In the event that it turns out that the data provided by the customer during the registration of the purchase order was wrong and incorrect , Mahgoub Company has the right to cancel the purchase order.
When purchasing instant heaters and heaters, the customer is obligated to provide the source of electricity by feeding it a 6 mm wire and to have a special automatic Picino switch for that.
In the event of an industry problem with local products within 30 days from the date of receiving the customer, the customer coordinates with the manufacturer by communicating with Mahgoub customer service 19948 to coordinate a visit to the customer from the manufacturer to write a report about the problem and based on this report the product is maintained or replaced, or the product is In good condition, according to the Consumer Protection Law.
In the event that there is a manufacturing problem with the products Imported items that were imported through Mahgoub Company within 30 days from the date of receiving the customer. The customer coordinates with Mahgoub customer service by calling 19948 to coordinate a visit to the customer from Mahgoub Company to write a report about the problem and based on this report, the product is maintained or replaced, or the product is in good condition This is in accordance with the Consumer Protection Law.
In the event that the customer wishes to replace the product or return it, the customer bears the value of the shipping expenses, according to Article 40, paragraphs 1 and 2 of the Consumer Protection Law, in addition to the value of the price difference between the products in case of replacement, within a maximum period of 14 days only from the date of receipt. In the event that the period exceeds 14 days from the date of receipt, the customer bears a deduction of administrative expenses from the value of the product, subject to the approval of Mahgoub’s customer service department to accept the return.
In the event that the customer wishes to cancel the purchase order after payment, it will be within (24 hours) from the date of the request, the paid amount will be returned to the same payment account used in the purchase order after deducting administrative expenses from the total amount, and it may take up to 30 days Minimum amount to be refunded again.
discount code Vouchers _ _ _ The discount during registration of the purchase order, note that the discount code is valid for use only once and for the customer himself. The customer uses the discount code on our website during the registration of the purchase order, and the customer is not entitled to refund any difference in the event that the value of the discount is greater than the total value of the purchases.
In the event that the value of the coupon is less than the total value of the purchases, the difference in the amount will be collected in cash upon receipt or electronic payment
If you breach these Terms of Use and we do not take action, our right to use our rights and remedies will continue to apply in any other situations in which you breach these Terms of Use.
Payment Methods
Electronic payment The customer pays the value of the invoice by the electronically available methods while registering the order on our website, and in some cases the customer does not complete all the online payment steps on our website correctly, and despite that, the amount is deducted from the customer’s account and in this case the customer returns to the private bank It is necessary to know the date of refunding the amount, without any liability on Mahgoub Company.
Delivery Policy
After completing the purchase order, a message is sent to the e-mail registered in the purchase order with the details of the order, and delivery is made only to the customer who owns the credit card in person and to the address registered in the purchase order, in the case of payment by Visa. On the identity card or passport of the applicant, or a photocopy of them, with a view of the credit card used in the purchase process, or a photocopy of it to match its number with the number in the delivery instructions.
Please provide workers to unload and flash the goods, and the company is not responsible for freeing, downloading or flashing the goods and delivery under the property from the car
The company is not responsible for breakage after delivery
It must be ensured upon receipt that the shapes and colors of the models match the chosen ones, and no compensation will be made after installation or acceptance of a complaint
The customer signs a triple name with the national number on a copy of the receipt.
Replacement Policy Return
The customer has the right to replace or return the product purchased from the website within 30 days from the date of purchase only in the event of a manufacturing defect in the product in accordance with the Consumer Protection Law, and in the event that the 30-day period has expired, the product will not be replaced or returned for any reason It was, according to Article 21 of the Consumer Protection Law.
When returning or exchanging the product, the carton and packing materials must be in their original condition
The product carton has not been opened or used and all its contents are accompanied by all original documents,
In the event that there is a gift on the purchase order, it must be returned with the product, and if all attachments are not returned, the exchange or return request will not be approved
In the event of returning or exchanging a purchased product with a price or offer discount, only what the customer has paid will be refunded.
In the event that the customer wishes to replace or return the product despite the absence of a manufacturing defect in it within the 14 days from the date of receipt in accordance with the provisions of Article 17 of the Consumer Protection Law, the consumer has the right to request a replacement or refund of the value of the product within 14 days from the date of receiving the product, if The product did not have a manufacturing defect, but provided that it was in the condition it was in at the time of contracting (ie, it was not opened or used).
In the case of replacing the product, the price difference between the models, if any, is collected - In the case of returning the product, its value will be refunded after deducting shipping costs, in accordance with Article 40, paragraphs 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer in the same method of payment, and the consumer bears the expenses Shipping and product return) In addition, in the case of online payment, administrative expenses will be deducted from the product value.
In the event that the customer desires a return from our company, he contacts the customer service 19948 to register a return order, within 14 days from the date of receipt.
The responsibility for the safety of the return rests with the customer until the product arrives in stores for examination and receipt . Rejecting the return or sending a text message to the customer on the mobile number registered in the application.
Warranty :- Please review the warranty conditions before installation to avoid leaving the warranty while keeping the invoice. For inquiries and assistance, please contact 19948
Colors
Color of products shown on website depend on many factors - including display settings used on the site ; products shape and sizes. It may appear different in reality than the screen.
We provide dimensions and measurements with the descriptions of products; it is your responsibility to ensure that the actual size of each product fits your purpose.
Photos
Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.
Product Availability
Although we constantly check the accuracy of our stock on “Mahgoub Shop Online” and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible. It is our responsibility, in such cases, to Refund any amount you have paid for products you did not receive.
Installation and Warranty
- Heaters and Hoods are installed by the company to activate the guarantee by contacting the manufacturer and agent of the product
- Made in China shower cabins are installed by calling us on hotline for installation inside Cairo for free, and the warranty applies by the purchase invoice
- Artificial stones, Murano Stone, preferably installed by Murano Stone Company
- HDF floors are installed for free inside Cairo for Quantity greater than 50 meters